Frequently Asked Questions
Everything you need to know about your Urth electronics and orders.
What is the standard shipping timeframe for Urth products?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, generally arriving within 7-14 business days.
Do Urth electronics come with a manufacturer warranty?
Yes, all Urth hardware items include a comprehensive 12-month limited warranty that covers manufacturing defects and hardware failures under normal use conditions.
What is your return policy for opened electronics?
We accept returns within 30 days of delivery. For opened electronics, the item must be in original condition with all accessories and packaging included to be eligible for a refund.
How can I track the status of my order?
Once your order ships, you will receive an email with a unique tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.
Which payment methods do you currently accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Affirm.
Are Urth products compatible with international voltage standards?
Most of our portable electronics are dual-voltage (110v-240v). However, we recommend checking the specific product specifications page or using a certified travel adapter for international use.